Keywords: queue, little’ s theorem, restaurant, m/ m/ 1 queuing model, waiting times. introduction queuing theory is the mathematical study of queues or waiting lines. queues or waiting lines are familiar phenomena to all. this theory is used to model and predict waiting times and the number of customers arrival. queuing theory: a case study to improve the quality services of a restaurant, international conference ( iciremps- ) under teqip- ii, sirt, bhopal. literature review on customer perception. this shows a need of a numerical model for the restaurant management to understand the situation better. this paper aims to show that queuing theory satisfies the model when tested with a real- case scenario. we obtained queuing the data from a restaurant in jakarta. queuing theory deals with the study theory of queues which abound in practical situations and arise queuing so long as arrival rate of any system is faster than the system can handle.
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some of the analysis that can be derived using queuing theory include the expected waiting time in the queue, the average time in the system, the expected queue length, the expected number of customers served at one time, the. queuing theory is the mathematical study of queuing, or waiting in lines.
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for example, if there are 5 cash registers in a grocery store, queues will form if more than 5 customers wish to pay.